📦 Return Requirements
🔄 Damaged or Incorrect Item
💳 Refund Processing
WoodooX Return & Refund Policy
We are committed to ensuring your satisfaction with the products and services on WooDooX.com. If you are not satisfied with your purchase, we offer refunds and exchanges under the following conditions.
Return Policy
You may request a return within 30 days of receiving the product, provided that:
- The item is unused, in brand-new condition, and includes its original packaging and order receipt.
- You submit a return request via Hello@WooDooX.com with your order number and reason for return.
- Only items purchased from WooDooX.com are eligible for returns.
- Promotional or discounted items are non-returnable.
- For returns due to personal reasons (e.g., dislike, wrong item purchased), the customer is responsible for the return shipping costs.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt and provide:
Order number
Clear photos of the damaged or incorrect item
Correct shipping address
After review, we will provide a free replacement. However, if the damage is caused by improper use, an additional replacement fee may apply.
Refund Policy
Step 1
- Once we receive and inspect your returned item, we will notify you via email about the refund status.
Step 2
- If approved, your refund will be processed within 3-14 business days and credited back to your original payment method.
Step 3
- Processing times may vary depending on your bank or payment provider.
- Once we receive and inspect your returned item, we will notify you via email about the refund status.
- If approved, your refund will be processed within 3-14 business days and credited back to your original payment method.
- Processing times may vary depending on your bank or payment provider.
⏳Haven’t received your refund?If your refund has not been received within15 business days after approval, please contact us atHello@WooDooX.com.
Order Modifications & Cancellations
- You may modify or cancel your order within 24 hours of placing it by contacting us. We will process your request as soon as possible.
- Once an order has been shipped, it cannot be modified or canceled, as it has entered the logistics process.
Non-Returnable Items
The following items cannot be returned:
❌ Promotional/discounted items
❌ Customized products (e.g., personalized engravings or special orders)
❌ Used or damaged items
Important Notice
- Before returning an item, please contact us at Hello@WoodooX.com to obtain a return authorization.
- Unauthorized returns will not be processed for refunds.
📧 Email: Hello@WoodooX.com
Do you have any question?
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please feel free to reach out to us. We
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Opening hours
Monday to Friday 9am to 9pm (UTC+8)
Saturday 10am to 5pm
Sunday We Are Closed